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We care about your vehicle and in the unfortunate event of a collision we are here to help restore your vehicle to its original condition. The best way to ensure a higher resale value, a higher degree of safety and the integrity of your vehicle's original structure after an accident is to restore it with genuine GM Collision Parts.

c.a.r. Shop Valet

c.a.r shop VALET facilities are ICBC-accredited auto body shops that do safe, quality repairs for our customers.

• Guaranteed repairs
  Repairs to your vehicle, including replacement parts, are guaranteed for as long as you own your vehicle.
• Alternate transportation
  ICBC VALET c.a.r. shops can help you with transportation while your vehicle is being repaired.
• Vehicle pick-up & drop-off
  At your request, VALET shops will collect your vehicle from your home or workplace (within 30 km of the shop) and return it to you when the repairs are done. All of this at no extra charge.
• Convenience of on-site damage estimates
  If your claim qualifies, you can go directly to a c.a.r. shop VALET facility for a vehicle damage estimate, and get the repairs done at the same convenient location. You don't need to go to an ICBC claim centre first. (When reporting your claim, we will let you know if you qualify for this service.)
• Great service
  All c.a.r. shop VALET facilities must meet ICBC's high standards for workmanship, customer service and facilities.

ICBC accredited Body Shop

• Being an ICBC accredited body shop means that we meet stringent standards of service, facilities, equipment and conduct.
• We are a modern, full service dealership that has been providing award winning customer care since 1965.
• We are recognized as a preferred collision repair center by major private insurance companies.
• All of our body shop technicians are provincially certified and receive annual training upgrades.
• Our service department technicians are all factory trained.
• We have state of the art equipment to make sure that your vehicle is repaired properly.
• We provide a written guarantee against defective workmanship or material for the life of the vehicle on body paint repairs. As some restrictions do apply, please ask for details.
• We can provide you with alternate transportation while your vehicle is being repaired.

The Importance of Genuine GM Parts

There are significant differences between Genuine GM Parts and imitation or used salvaged parts. Genuine GM Parts meet stringent requirements for fit, contour, rust resistance, material composition and body integrity. Many imitation parts are not manufactured to GM specifications and standards. 4. Most body shops agree they'd rather use Genuine GM Parts.

Asking the following questions will help ensure the quality of your vehicle repairs.

• Ask if the repair estimate is based on using Genuine GM Parts.
• Make sure they know that you expect only new parts to be used.
• Ask if they support a policy of using only Genuine GM Parts.
• Ask if they know whether or not it's your insurance company's policy to specify only new parts for your repair. If not, ask if you have the right to use only Genuine GM Parts as an insured customer.
• Ask if your insurance company's second choice is to install used GM Parts or imitation parts.
• Make sure the body shop fully informs you about what parts are being used before repairs begin.
• Ask if the shop will guarantee the imitation parts and the repaired vehicle appearance longevity and value retention at time of resale.

To check the quality of crash parts, the consumer publication tested several samples of OEM and non-OEM bumpers and fenders, the two most frequently replaced parts. The parts were mounted on two top-selling four-door sedans. All of the imitation fenders were certified by CAPA. The organization's certification program doesn't cover bumpers and many other imitation parts. Here's more detail about what was found:

Bumpers:

All of the OEM bumpers fit nicely on the consumer publication's two test cars, but none of the imitation parts did, even after a repair shop reworked them, as needed. When the publication tested their impact protection using one of their hydraulic "bashers," their standard test for new cars, the OEM bumpers suffered only minor damage. The imitation bumpers, however, performed very poorly. One imitation bumper shattered under the basher's impact causing nearly $1,800 in total damage; another gave way, leading to more than $1,300 in damage.

Fenders:

All fenders were initially evaluated without making the extensive modifications a repair shop might have to carry out. Five of six OEM fenders fit the publication's test cars well. However, only three of 12 CAPA fenders fit well. Even after modifications, the CAPA fenders did not fit as well as the OEM parts. When the publication checked the fenders' rust resistance, the OEM fenders showed only moderate white corrosion. (Less damaging than rust, white corrosion occurs when the protective zinc coating of galvanized steel oxidizes.) Two CAPA fenders, which didn't have the zinc coating, were put through the same test and showed heavy red rust. CAPA told the consumer publication it now requires all sheet-metal parts manufactured as of January 1, 1999, to be galvanized.

The consumer publication supports CAPA's goals and the competition that imitation parts bring to the marketplace, but until the quality of these parts improves, consumers should:

Haggle for OEM:

Many consumers who request OEM parts after their insurers initially recommend imitations eventually get what they want with little or no hassle, according to a recent survey.