Service Protocols

Drop-Off Procedure

When you bring your vehicle in for service, you’ll notice several procedures and measures we’ve taken to protect our customers and staff:

  • Plastic barriers at all service advisor desks.
  • All service employees are wearing masks. Please remember that masks are now required for everyone while inside public spaces in the province of British Columbia (unless medically exempt).
  • We put plastic covers on your seat, steering wheel and shift knob and a paper floor mat on the driver floor.
  • We place your keys in a plastic bag to keep them sanitary.

Pick Up Procedure

When you pick up your vehicle, we will bring it up front, remove all protective coverings and sanitize common touch points including the steering wheel and door handles.

Customer Lounge

Our customer lounge has chairs separated by at least 6 ft. and is routinely sanitized for your safety. We have also implemented capacity limits on areas like our customer lounges.

Shuttle Service

Our courtesy shuttle service is still available. The customer seating area is sanitized between each customer and there is now a protective plastic barrier between the rear and front seats.

Courtesy Pick-Up/Drop-Off Valet Service

In response to the unprecedented challenges of the current COVID-19 situation, Preston GM is prepared to stay open to serve our community and the vehicles essential to our mobility. Our service team is here to help you through unique means that will help minimize person-to-person contact. During this time, we encourage customers to avoid waiting for their vehicle in our customer lounge.

  • Interested in purchasing vehicle parts? Our parts delivery drivers are prepared to deliver your order.
  • We are offering a valet style pick-up and drop-off service for both our service department and collision centre. With a scheduled appointment, we can pick up and drop off your vehicle for service.

Ready to take the next steps? Contact us or book an appointment.